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Technical support and administration of multi-vendor IT systems

Technical support and administration of multi-vendor IT systems

Rosukrep offers full technical support for IT infrastructure based on equipment and software from foreign and Russian manufacturers.

The company has practical experience in technical support and administration of equipment and software from leading vendors such as: Microsoft, Cisco, Juniper, Huawei, Extreme Networks, Dell, Lenovo, IBM, EMC, ECI, Nortel, HP, HPE, Palo Alto, Fortinet, Avaya, Polycom, Alcatel, NEC, NERA, Ericsson, Nokia, Siemens, etc. The company employs engineers with certificates from various manufacturers.

Advantages of cooperation with Rosukrep company:

  • significant savings of technical support costs
  • more cost-effective than support from the vendor - proactive detection and troubleshooting
  • guaranteed time frames for restoring equipment functionality against penalties
  • replacement for equipment is provided during repair work
  • the required SLA level is agreed with the customer and takes into account his requirements and business objectives
  • solving issues with equipment and systems of different vendors
  • “single window” for all technical requests
  • providing technical support throughout the Russian Federation
  • dedicated account manager
  • projected support costs

as well as:

  • responsiveness
  • competitive prices
  • high level of quality of IT system service
  • continuity of business processes